UDP trains rescuers in conflict-affected eastern Ukraine to use innovative location technology [EN/UK]

Mariupol, Donetsk Oblast— The United Nations Development Programme (UNDP) has organized a series of training sessions for rescuers working in Donetsk, Luhansk and Zaporizhzhia oblasts on how to use the what3words location technology following its successful rollout in emergency services in the UK, North America, Australia, South Africa and Germany.

Using what3words addresses, members of the public can tell emergency services precisely where help is needed using only three words, enabling emergency responders to find the exact location of an incident and send responders there more quickly.

What3words has divided the world into three metre squares and given each square a unique combination of three words: a what3words address. ///juggled.noises.scouts, for example, is a precise 3 metre square in Pushkin Park in Kramatorsk, Donetsk Oblast. What3words is free to use via an app for iOS and Android or the online map at what3words.com. The system works offline, making it ideal for use in areas with an unreliable data connection. What3words addresses cover the entire world and can be used in over 48 languages including Ukrainian.

In an emergency situation, identifying precisely where help is needed is essential to getting resources to the scene quickly. But people who call the emergency services for help often struggle to say where they are, especially if they’re in an area with no addresses or landmarks.

This is exactly what happened when a truck driver got his vehicle stuck in the sand on a remote, unmarked road near the town of Lyman, Donetsk Oblast. With no known landmarks in sight, the driver struggled to describe his exact location.

Thanks to the efforts of UNDP in Ukraine under the UN Recovery and Peacebuilding Programme, dispatchers at emergency contact centres in the three oblasts in eastern Ukraine were trained how to use what3words addresses in 101 calls. Therefore, the dispatcher involved in the incident was able to ask the driver for his what3words location and use it to direct rescuers of the 21st State Fire and Rescue unit to that exact spot within minutes. This is the first known rescue in Ukraine involving what3words’ innovative location technology.

The UN Recovery and Peacebuilding Programme Manager, Victor Munteanu, said that due to the long-lasting armed conflict in eastern Ukraine, people living in the region rely quite heavily on emergency services, when their lives are at risk or when they need immediate help and support.

“Bringing innovative technologies to rescuers – to people who save lives and make communities safer – is one of our priorities, as we want to enhance the efficiency of the critical job that the rescuers are doing in the east,” Munteanu said. “There are many places in conflict-hit eastern Ukraine – especially along the ‘contact line’ – where it might be hard if not impossible to get the exact address of a location. We’re convinced that this technology, along with the learning opportunities that we provide for the State Emergency Service, will help immensely in saving many more lives.”

Chris Sheldrick, co-founder and CEO of what3words adds, “It’s really positive to see emergency services in Donetsk, Luhansk and Zaporizhzhia oblasts using what3words to help responders find incidents quickly. Regardless of where you are in the world, if you need help, it’s crucial that the emergency services can find you with ease. However, when you’re in an emergency or danger, it can be really hard to describe your precise location, and in many instances, timing is crucial. This is where what3words can make a difference, by helping people get the help they need, exactly when they need it.”

UNDP has not only provided training for the rescuers but also supplied them with equipment, so that they now have up-to-date gadgets for using what3words technology, namely: 233 modern tablet computers, 69 desktop computers, an interactive panel, routers and a laptop. The equipment has been procured and supplied to State Emergency Service units by the UN Recovery and Peacebuilding Programme, with the financial support of the governments of Denmark, Sweden and Switzerland.

Source: UN Development Programme