Public Institutions Offering Shoddy Services to Be Shamed

Nairobi, the Ministry of Public Service announced plans to start naming and shaming underperforming public institutions beginning January next year.

According to Kenya News Agency, Performance, and Delivery Management Cabinet Secretary Moses Kuria, the Ministry, in collaboration with the Commission on Administrative Justice, will provide monthly updates on non-performing public institutions that fail to meet service delivery standards.

During the Huduma Ombudsman award ceremony at KICC, Kuria emphasized the need for a paradigm shift in public employment, urging public servants to prioritize taxpayer interests. He relayed President William Ruto’s message, highlighting the challenges faced by Kenyans due to delays in services such as pension processing, and acquisition of national identity cards and certificates of good conduct. Kuria called for an improvement in the Civil Service work ethic and encouraged public reporting of corruption. He also reiterated the government’s commitment to economic recovery, acknowledging the difficulties posed by austerity measures but expressing confidence in their eventual positive impact. Recognized for excellence in public service delivery were individuals and institutions including the Kenya Revenue Authority, Huduma Kenya, and the National Council for Law Reform.