CallTower Breaks New Ground: Operator Connect for Microsoft Teams Telephony Solution Now Unleashed Across EMEA

CallTower Sets the Stage for Revolutionary Growth in European Markets as an Elite Operator Connect Provider

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) — CallTower, a global pioneer in providing advanced cloud-based solutions for unified communications, contact centers, and collaboration, proudly announces the expansion of its Operator Connect for Microsoft Teams service to the EMEA region. Since becoming one of the select providers for Operator Connect in September 2021, CallTower has continued to extend its reach. Today marks a significant milestone as they broaden their services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. This expansion builds on their established presence in the US, Canada, and the UK, further solidifying CallTower’s commitment to enhancing global communications.

CallTower is at the forefront of revolutionizing communication solutions for businesses across the EMEA region in local currencies (including the euro, the UK pound sterling and others) through the enablement of Operator Connect for Microsoft Teams. This innovative service transforms the way organizations connect by delivering PSTN voice access directly within Teams, significantly enhancing the customer experience. Operator Connect not only simplifies the integration between networks but also streamlines the provisioning and management of users. This leads to improved support models that elevate the overall quality of service. Since 2018, CallTower has been providing Microsoft Teams Voice to users in EMEA and over 70 countries globally.

CallTower’s Operator Connect for MS Teams allows for the extension of PSTN voice services to regions that are not covered by Microsoft Calling Plans. This capability is crucial for businesses aiming to maintain a global presence, providing them with a competitive edge in today’s fast-paced market. By leveraging CallTower’s expertise and support, companies can ensure a robust and reliable communication framework, essential for thriving in the digital era. This functionality enables them to effortlessly connect calling services, acquire phone numbers, and assign these components to users, ensuring a smooth operational flow. CallTower stands out by offering technical support and managing the voice network and infrastructure, relieving businesses from the complexities of these tasks.

CallTower enhances Operator Connect for Microsoft Teams, effectively addressing essential communication needs through a comprehensive suite of business integrations. This includes advanced SMS/MMS texting features, stringent compliance recording, crucial emergency services where available, and reliable one-click failover capabilities. Moreover, CallTower provides a range of innovative contact center solutions among other services, enabling businesses to significantly improve their communication frameworks.

“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” announced CallTower’s Chief Revenue Officer, William Rubio. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment. It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice-enabling Teams through CallTower’s Global Network, we’re not just supporting our European clients; we’re empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.” 

CallTower has strategically positioned itself as a leader in communication solutions by developing CallTower Connect, an innovative provisioning tool designed to streamline and simplify the management of its services. This proprietary portal is a testament to CallTower’s commitment to empowering businesses with the ability to effortlessly customize and control their communication platforms.

Through CallTower Connect, users gain access to a user-friendly interface that enables quick and efficient provisioning of a wide array of CallTower services. This includes seamless provisioning of CallTower’s Microsoft solutions, including Operator Connect, Direct Routing, GCC High Direct Routing, and Microsoft 365, among other vital communication tools. The simplicity and efficiency of CallTower Connect means that businesses can rapidly adapt their communication strategies to meet evolving needs without the need for extensive technical knowledge or support.

About CallTower

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB) and four contact center options, including Five9 for business customers.

For more information contact marketing@calltower.com

Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com

GlobeNewswire Distribution ID 9056536

Comprehensive Approach Needed for Cybersecurity, Says INSA Director-General


Addis Ababa: Tigist Hamid, Director-General of the Information Network Security Administration (INSA), emphasized the necessity of a comprehensive approach to tackle cyber security challenges during a conference in Addis Ababa. The event, focusing on cybersecurity and digital transformation, aims to highlight the critical nature of cyber threats in today’s technology-dependent world. Hamid pointed out the alarming rise in cyber-attacks and the potential risks associated with technological advancements. Citing a report from the World Economic Forum, she noted the significant impact of cyber threats on the global economy and stressed the importance of cross-sectoral and international cooperation to combat these challenges effectively. The conference, which brought together various stakeholders, underlines the urgent need for strategic reassessment and collaborative efforts to address cybersecurity threats that transcend national borders.

Cybersecurity and Digital Transformation at the Forefront in Addis Ababa Conference


Addis Ababa: A crucial international conference on cybersecurity and digital transformation is currently underway at the Skylight Hotel in Addis Ababa. Organized by the Information Network Security Administration (INSA) and the Ethiopian Cyber Security Association (ECySA), the two-day event was inaugurated by INSA Director General Tigist Hamid and ECySA President Berhanu Beyene. According to the organizers, the conference is dedicated to bolstering Ethiopia’s national cyber ecosystem and enhancing the country’s cybersecurity framework to safeguard national sovereignty. Participants from various sectors are expected to contribute insights towards advancing Ethiopia’s digital transformation and cybersecurity initiatives.

National Healthcare Summit Focuses on Innovation in Addis Ababa


Addis Ababa: The 8th National Healthcare Innovation and Quality Summit, emphasizing the importance of healthcare quality, safety, and equity, began today at the African Union Headquarters in Addis Ababa. According to the Ministry of Health, this three-day event aims to address the pressing challenges facing Ethiopia’s health sector, including rising costs, inconsistent outcomes, and fragmented delivery services. The summit has attracted a wide array of stakeholders, including government officials, healthcare professionals, and representatives from the United Nations and civil society organizations, to discuss and share innovative solutions that could transform the healthcare system in Ethiopia. By fostering a collaborative environment, the summit seeks to spur developments that ensure quality, affordable, and equitable healthcare access across the nation.

Ethiopia Advances in Healthcare through Innovation and Technology


Addis Ababa: The Ethiopian Government has intensified its investment in innovation and technology to elevate the quality of healthcare services, the Ministry of Health announced. At the opening of the 8th National Healthcare Innovation and Quality Summit, Health State Minister Dr. Ayele Teshome emphasized the pivotal role of innovative solutions in enhancing the health system’s efficiency and accessibility. The government’s focus on digitization, automation, and medical technology innovations has led to significant improvements in patient safety, accountability, and equitable access to care, particularly for underserved communities. Moreover, Science and Technology and Innovation State Minister Bayissa Bedada highlighted the contribution of these advancements towards achieving the 2030 Sustainable Development Goals and Agenda 2063. The summit, themed “Promoting Health System Innovation to Enhance Healthcare Quality, Safety and Equity,” features participation from various local and international stakeholders,
underscoring the collaborative effort to transform Ethiopia’s healthcare landscape.