Nairobi: The Principal Secretary (PS) for State Department for Broadcasting and Telecommunications, Stephen Isaboke, has emphasized the importance of public institutions prioritizing agility, resilience, and citizen-centered approaches to build public trust, legitimacy, and foster inclusive governance. He made these remarks during his visit to the State Department’s exhibition booth at the Kenyatta International Convention Centre (KICC) in Nairobi, Kenya, as part of the Africa Public Service Day (APSD) 2025 celebrations.
According to Kenya News Agency, the three-day event, held from June 10th to 12th, is themed ‘Enhancing the Agility and Resilience of Public Institutions to Achieve Equitable Governance and Rapidly Address Historical Service Delivery Gaps.’ This event represents a crucial opportunity for public service and administration across the continent. Isaboke urged the State Department to lead in disseminating information to the public by incorporating advanced technologies and ensuring government projects are effectively highlighted.
He noted that widespread dissemination of government programs would enhance public confidence. ‘Public service institutions are leveraging innovation and creativity to address service delivery gaps and promote equitable governance,’ he stated, emphasizing that the public sector must continually evolve to meet emerging challenges and citizen expectations.
Isaboke highlighted that public institutions are pivotal in fostering agile, resilient systems to address deep-rooted service delivery gaps and promote equity. He advocated for deliberate policy interventions, inclusive decision-making, and effective service delivery to rapidly address historical service delivery gaps and bridge past divides.
The PS underscored the need for developing documentaries focusing on government flagship projects, Vision 2030, and implementing the Bottom Up Economic Transformation Agenda. ‘It is imperative to disseminate up-to-date information on various government projects, including the Affordable Housing Project, Social Health Insurance Fund (SHIF), Competency-Based Curriculum, Kenya Vision 2030, among others, in public spaces,’ he said.
Acknowledging the digital age, Isaboke called for a balance between digital and hard copy publications, asserting that future generations would trace the historical journey through hard copies. ‘By fostering innovation, accountability, and responsiveness, the APSD aims to equip institutions to adapt to emerging challenges and meet the evolving needs of citizens,’ he added.
He also highlighted the importance of proper archiving of government documents for reference by successive administrations and future generations. ‘Most of these records could be used by successive administrations and even future generations to understand how the state department has evolved to modern-day technology to gauge and continue advancing public service delivery,’ he mentioned.
Isaboke commended his department’s officers for organizing their booth and displaying materials, including publications from the Kenya News Agency, Kenya Year Book, and MyGov, which he considered essential for providing and accessing government information to citizens, even at the county level.
He affirmed that the State Department for Broadcasting and Telecommunication’s participation in the APSD aligns with the broader goal of recognizing public service as a cornerstone of sustainable development and national progress. The APSD event, led by the Ministry of Public Service, Human Capital Development, focuses on strengthening public institutions to enhance their efficiency, effectiveness, agility, and resilience in service delivery.