Nairobi: Broadcasting and Telecommunications Principal Secretary (PS) Stephen Isaboke has reaffirmed the government's commitment to working with mobile network operators to improve the quality of ICT services, saying reliable connectivity is essential for economic growth and access to public services.
According to Kenya News Agency, during a stakeholders' meeting convened by the Communications Authority of Kenya (CA), Isaboke stated that the government and telecommunications companies held a consultative session to review the quality of service across the country and address emerging challenges as demand for digital services continues to rise. He noted that discussions focused on network readiness in the era of Artificial Intelligence (AI) and 5G technology, expanding coverage to underserved areas, and ensuring robust connectivity ahead of the 2027 Africa Cup of Nations (AFCON), which Kenya will co-host.
Isaboke emphasized the importance of providing quality communication services for citizens accessing government services, voter registration, and future elections, adding that every Kenyan should have reliable network coverage regardless of location. He further mentioned that the government would collaborate with the Ministry of Sports and other stakeholders to integrate reliable connectivity into stadiums, airports, hotels, and other facilities supporting AFCON.
Safaricom Chief Executive Officer Peter Ndegwa stated that mobile operators remain committed to providing quality services, not only to comply with licensing requirements but also to meet customer expectations. 'We discussed the issues the industry is facing, including rapid urbanisation, expansion of high-rise buildings, extending coverage to remote areas, and continued investment in fibre, 4G and 5G infrastructure,' said Ndegwa.
He added that reliable electricity remains critical for uninterrupted communication services, and operators continue investing in backup power systems while encouraging customers to migrate from 2G to 4G-enabled devices. Ndegwa acknowledged that some localized service challenges persist due to changing urban landscapes and difficult terrain but said operators respond to customer feedback and are working closely with the Communications Authority through initiatives such as the Universal Service Fund (USF) to improve connectivity in underserved areas.
The meeting also included Communications Authority Director General David Mugonyi and the chief executives of Safaricom, Airtel Kenya, and Telkom Kenya, who discussed measures aimed at enhancing consumer experience and strengthening Kenya's digital infrastructure.