Nairobi: Individuals and businesses seeking new electricity connections from Kenya Power will now be required to submit their applications through the company's website. The link will be accessible using computers and mobile phone devices.
According to Kenya News Agency, in a press release on Tuesday, the power provider announced that the move, which takes effect this week, aims to improve operational excellence, enhance customer experience, and ensure faster processing times for all electricity connection requests. Consequently, the company will stop receiving manual electricity connection applications at its service centers and banking halls, and beneficiaries of the Last Mile Connectivity Project will be engaged by Kenya Power officials on-site during project implementation.
Kenya Power has been receiving an average of 269,268 applications annually over the last three years, totaling 807,804 applications during this period. The company's Managing Director and CEO, Dr. (Eng.) Joseph Siror, stated that by digitising the application process, the company seeks to reduce turnaround times, increase transparency, and make electricity access more convenient for all Kenyans.
Eng. Siror emphasized that digitisation is central to Kenya Power's transformation agenda. By streamlining how customers apply for electricity, the company is not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent. He added that this shift is a commitment to faster, smarter, and more transparent service for every Kenyan.
Eng. Siror also noted that there have been instances where rogue individuals presented themselves as Kenya Power staff, leading to unsuspecting customers losing money. Through this new system, such cases are expected to significantly reduce. He further stated that they are putting the power of access directly into customers' hands and are prepared to support them throughout this transition.
The company has deployed its business development teams across the country to guide customers through the digital platforms and ensure a smooth experience, particularly for users who may require assistance with the digital application channels. A multi-channel digital service approach has also been implemented to provide customers with flexibility and convenience, ensuring they can submit their applications through the platform accessible at any given time.
In the year ended 30th June 2025, the company crossed the 10 million customer mark, with 401,848 new connections made during the year, contributing approximately 203 GWh in additional electricity sales.