Exmouth health centre Rolle Medical Partnership has been rated as outstanding.
Independent health regular the Care Quality Commission (CQC) inspected the centre based in Claremont Grove in March and judged it outstanding for care, being well-led and responsive to people’s needs, and good for being safe and effective. The overall rating given was outstanding.
Professor Steve Field, chief inspector of general practice said: “I am delighted to highlight the exceptional service at Rolle Medical Partnership. People are entitled to services which provide safe, effective, compassionate and high quality care.
“The GPs and staff at Rolle Medical Partnership have demonstrated a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients, which is why we have found this practice to be Outstanding. I hope other practices will see this as a model for excellent care.”
The report highlighted a number of areas of outstanding practice, including a commitment to continuous learning and forward thinking, for example, the practice is a part of local pilot schemes, such as reaching out to local schools and colleges to help tackle low self-esteem; the practice demonstrated creative digital innovation; services were tailored to meet patients choice and needs, and patients were also involved in decisions about their care.
Garry Higgins, head of inspection for general practice, south region, added: “Staff demonstrated a comprehensive approach in managing the differing needs of their patients, proactively gathering feedback, and reflected these needs when planning and delivering services.
“There was a strong desire to learn at the practice, staff were engaged and committed to improving quality of care by learning from every opportunity and this was underpinned by their clear vision and strategy for the practice.”