THE Customer Experience Management Africa will explore the recently-passed Protection of Personal Information (POPI) Act.
The event is scheduled for July 9-10 in Cape Town, South Africa.
The speakers at this year’s edition are set to address POPI concerns in a panel discussion that will discuss what a breach of this Act would mean for businesses and how the regulation of the POPI Act affects the customer data that you collect.
Featured speakers include, Marketing Analyst, Aisor and Media Commentator, Chris Moerdyk. Chris will be joined by Alastair Tempest, the COO of the Direct Marketing Association of South Africa (DMASA), Justin Cornish, Attorney and Head of Services at Radiant Law and Demetri Qaully, Mayoral Committee Member of the City of Cape Town.
These industry thought leaders will aise delegates on POPI compliance in a 60 minute panel discussion.
Meanwhile, Chris Moerdyk, will also chair a panel that will counsel delegates on how to Measure Performance from the Customer’s Perspective, not the Competitor’s. In addition to Chris, Dr Pieter Steyn the VP of Customer Research for Barclays Africa and Johan Etsebeth the National Head of Solution Delivery for Santam will take part in this discussion.
Source : CAJ News Agency