The South African Police Service National Commissioner General Riah Phiyega will be launching the Frontline Service Delivery Project at Wolmaransstad Police Station, North West Province on Thursday, 11 December 2014.
The Frontline Service Delivery Project is a collaborative initiative of the Department of Performance, Monitoring and Evaluation (DPME) in the Presidency. It involves unannounced visits to service delivery institutions that interact directly with the public.
According to SAPS Strategic Plan 2010 to 2014, in terms of organizational environment, the police stations that serve local communities are the window to the SAPS because it is at this level that the vast majority of the citizens of the country access the services provided by the SAPS, as mandated by Section 205 of the Constitution. The SAPS has developed and implemented a number of initiatives during the preceding five years aimed specifically at improving the levels of service delivery at station level. Two of the strategic priorities of SAPS are Crime Prevention and Investigation of Crime. Hence the theme: “TOWARDS AN EFFICIENT AND EFFECTIVE FRONTLINE SERVICE FOR SAFER SOUTH AFRICA”.
This implies that SAPS has committed itself to providerender an efficient and effective frontline service to the communities of South Africa. It is envisaged that a professional, well-coordinated and holistic approach that will contribute towards the realization of “Vision 2030” of safe and secure communities where all people are and feel safe in their homes, public places and places of work in South Africa is achieved. The enhancement of Front-line Service Delivery will contribute directly to the realization of one of the significant focus areas of the National Development Plan i.e. a professional police service – a key component of the Criminal Justice System. A multi-disciplinary approach will ensure that joint programmes are undertaken to prevent crime and violence and assist in managing the public crime perception. Therefore the Frontline service delivery Programme is aimed at supporting policing through the engagement of all communities, revamping of the service points, providing the necessary resources and empowering the personnel to strengthen relationship with the police and enhance the image of the police to the general public. This will be the first SAPS Frontline Service Delivery launch in the country.
Members of the media are invited to attend the launch that will be held as follows:
Date: Thursday, 11 December 2014
Venue: Wolmaransstad Primary School
Source : South African Police Service