Government checks on Krugersdorp service delivery

Minister in the Presidency for Planning, Monitoring and Evaluation, Jeff Radebe, says while basic services are being delivered in Mogale City, the infrastructure of government facilities in the area needs to be improved.

The Minister paid an unannounced visit to Leratong Hospital and Thusong Service Centre in Kagiso in Mogale City Municipality on Friday. The unannounced visits formed part of the imbizo led by the Minister on the day.

The visit is part of National Imbizo Focus Week, which ends on Sunday.

The Minister was impressed with the professionalism of staff members and how members of the public expressed satisfaction over service delivery at both facilities. He said the dynamism and dedication of staff members at the South Africa Social Security Agency (SASSA) office was impressive.

"The customers at the SASSA office seem to be very satisfied, even with the waiting times, but the major problem that I observed there is infrastructure. The office is very small for the number of people who visit the facilities every day. That is one of the things I will be dealing with, along with the Department of Social Development."

The office has a staff complement of 15 employees, who provide services to about 50 clients per day.

The Minister's second stop was at the regional hospital, where he commended the professionalism of management at Leratong Hospital. Patients told the Minister that they were happy with services provided by the hospital, especially waiting times at the pharmacy.

"[According to] the National Department of Health, the waiting period for patients to get medication is 100 minutes. However last month, patients would wait for about 23 minutes in a queue at the hospital's pharmacy and today I am told that they now wait for about 19 minutes, which is a major achievement.

"[However] I am not happy with the infrastructure... This hospital was built in 1975, so the issue of congestion is a major challenge. Working together with the Department of Health, we are going to devise means to ensure that the hospital is properly rehabilitated to accommodate many patients who come here.

"I was also disturbed to learn that the hospital does not only serve the community of Kagiso but people who come as far as Protea Glen in Soweto... It means there is a lot of pressure on this hospital," said Minister Radebe.

The hospital has more than 800 beds and average admissions for patients is about four days per patient. The beds are always in use every day.

Minister Radebe said the significance of unannounced visits is to ensure that services that were promised to the public by government are actually rendered and to give feedback to the affected departments on areas that need improvement so that people can get quality services.

The Minister concluded his visit by engaging with Krugersdorp residents at an imbizo that was attended by more than a thousand people. The imbizo was held at Chief Mogale Community Hall in Kagiso Extension 2.

Residents were mainly concerned about scarce job opportunities for youth and asked government to provide adequate jobs for people to live better lives.

The imbizo was also attended by council members from Mogale City Municipality, who took note of pleas from the public.

Source: South African Government News Agency.

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